Refund Policy

This Refund Policy applies to paid digital content purchased through StitchTip at https://stitchtip.com. StitchTip is operated by Viacheslav Starykov.

At launch, StitchTip's paid offering is intended to be a one-time Pro Report. StitchTip does not currently offer a recurring subscription as part of this launch policy.

1. Payment provider and merchant of record

Purchases are processed by Lemon Squeezy, which acts as the merchant of record. Lemon Squeezy handles payment collection, applicable sales tax/VAT associated with the transaction, payment receipts, payment disputes, chargebacks, and the technical processing of refunds.

Lemon Squeezy's buyer terms and refund rules also apply to the transaction. Lemon Squeezy may make its own refund decision where permitted under its terms and applicable law.

2. Nature of a Pro Report purchase

A Pro Report is digital content intended to be supplied promptly after a successful one-time payment. Once payment is confirmed, StitchTip unlocks the specific report associated with that purchase.

A purchase is for that specific report only, unless the checkout expressly states otherwise. It is not a recurring subscription.

3. When to contact us for a refund

If you believe a refund is appropriate, contact support@stitchtip.com as soon as reasonably possible and include your Lemon Squeezy order or receipt reference, the approximate purchase date, and a short explanation of the issue.

Examples of situations in which a refund or equivalent remedy may be appropriate include:

• you were charged more than once for the same intended purchase;
• a payment was completed but a confirmed technical failure attributable to StitchTip prevented delivery of the purchased Pro Report and we cannot provide a working replacement within a reasonable time;
• the wrong amount was charged because of a verified transaction error; or
• applicable consumer law gives you a refund, withdrawal, conformity, or other mandatory remedy.

4. Digital content and change-of-mind requests

Because a Pro Report is digital content that is normally made available immediately after payment, a simple change of mind after successful delivery may not qualify for a refund where applicable law permits the right of withdrawal to be lost after the consumer gives the required prior express consent to immediate supply and acknowledges the loss of that right.

For consumers in the European Union and other jurisdictions with a statutory withdrawal period, mandatory consumer law continues to apply. Where the law requires prior express consent and acknowledgement before a withdrawal right can be lost for immediately supplied digital content, that right is not treated as waived unless the legally required conditions have been satisfied.

Nothing in this Refund Policy removes or limits a consumer right that cannot legally be waived.

5. Technical issues

Before requesting a refund for a technical problem, please contact support so we can attempt to restore or provide the purchased report. If the issue can be corrected promptly, replacement or restored access may be the appropriate remedy.

StitchTip currently works without user accounts. Report inputs and recent report history may be stored locally in your browser. If you clear browser storage, lose the browser-specific entitlement, change devices, or otherwise delete locally stored report data after successful delivery, we may not be able to reconstruct the report. Loss of locally stored data caused solely by clearing or changing the user's browser/device does not automatically create a refund right, except where applicable law provides otherwise.

6. Refund processing

Approved refunds are processed through Lemon Squeezy. The time for the refunded amount to appear depends on Lemon Squeezy, the payment method, and the customer's financial institution.

If a purchase is refunded, StitchTip may revoke the server-side entitlement associated with that Pro Report.

7. Fraud, abuse, and chargebacks

Refund requests may be denied where permitted by law if there is evidence of fraud, abuse, manipulation, unauthorized circumvention of paid access, or repeated misuse of the refund process.

If you believe a charge is incorrect, please contact support or Lemon Squeezy before initiating a chargeback where reasonably possible. This does not limit any legal right you may have to dispute an unauthorized or incorrect charge.

8. Lemon Squeezy discretion

Lemon Squeezy allows suppliers to set refund policies but, as merchant of record, may reserve the right under its own terms to issue or refuse refunds and to take action intended to prevent chargebacks. A StitchTip decision therefore may be subject to Lemon Squeezy's transaction rules and any mandatory law.

9. Contact

Refund and product support: support@stitchtip.com

Operator: Viacheslav Starykov

Contact address: Avenida Maisonnave, 25, 03003 Alicante (Alacant), Spain

Phone: +34 685 167 741